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24 Hour Claim Reporting

24 Hour Claim Reporting Hotline (Zurich Insureds ONLY)

This hotline is a simple and efficient way to report malpractice claims- and it’s available to all customers insured under our Lawyer’s Professional Liability Program through Zurich North America.

Staffed by qualified and experienced Claim Service Professionals, the hotline is available 24 hours a day, seven days a week.  There’s no need to mail or fax the first notice of claim.  Just make one simple toll-free call.

Once you determine the claim (or potential claim) should be reported, utilizing this hotline expedites the claim process which, in turn, may significantly reduce your claim costs.

Here’s How It Works

BY PHONE

  1. To report a claim (or potential claim), call 1-800-987-3373.
  2. The Claims Service Professional answering your call will:
    ■ Obtain details on your firm’s policy with Zurich;
    ■ Request key information from you about the possible claim or incident;
    ■ Complete the first notice of claim for electronic transfer to Zurich’s Claims Department;
    ■ Provide you with confirmation and claim numbers.
  3. Your telephone notice of claim (or potential claim) will be electronically transferred to Zurich’s Claims Department within 24 hours.  A member of Zurich’s Claims Team will then contact you within one business day to discuss the next steps.

BY FAXVia 24-hour, toll-free claim reporting facsimile number to the attention of “Professional Liability Claim Director, Specialties- New York” at 1-866-255-2962.

Forward a cover note/ letter and all applicable documents.

Your claim is imaged and forwarded electronically to Zurich Professional Liability Claims in New York.  There it is assigned to Claim Counsel, who will provide confirmation of receipt.

BY MAIL

Forward a cover letter and all applicable documents.

Via mail, contact:

Zurich
Professional Liability Claims Department

P.O. Box 307010

Jamaica, NY 11430-7010

Your claim will be imaged and forwarded electronically to the claims staff.

Any problems, call our office and speak to a knowledgeable representative.
Any Questions? Call us toll free: 1-800-727-0001 Contact Details